Sophie's courses and insights help forward-thinking leaders and teams worldwide.Â
“Thank you, Sophie! What I found most useful was that the course constantly reminded me to put myself in someone else's shoes, try to understand their perspective, and "lean in" and listen to the conversation and validate their perspective in order to build a stronger connection. Great course!”Â
Robert T. Â Founder & CEO
“What an absolutely phenomenal course. Great content and you deliver it so well. I eagerly look forward to viewing more courses. Keep up the great work and continue to inspire everyone with your brilliant words of wisdom!”
Russell D. Â Crew Support Specialist @ Riyadh Air | Transforming the future of travel | Flight OperationsÂ
Trusted by leaders from:
Atlassian  |  Telus Health  |  iSams  |  Justworks  |  Mintz  |  Upwork
640,000+ leaders trained • 4.7/5 average course rating • 15+ countries
How It WorksÂ
This course amplifies and augments your existing sales skills and understanding whatever externally orientated role you have – including sales leaders, business development reps, account executives, strategic partner leads, and vendor relationship managers.
You become better equipped to lead and manage prospects, customers and external relationships with enhanced empathy skills and greater knowledge about how, where, and when to apply them.
Section 1: The Importance & Practice of Empathy – learning about the benefits of enhanced ability to understand others and empathy’s three components—THINK, FEEL, and ACT. You better recognize people’s issues and needs and how to address them to boost sales.
Section 2: Managing Your Team with Empathy – developing superior empathy skills to connect deeply with your team and facilitate their collaboration as a cohesive unit.  Augmenting each other’s skills and successes, you expand capacity for growth.
Section 3: Empathy Training Your Team Members – elevating and integrating empathy for greater impact so team members gain advantage from tapping into their empathy skills. Growing their capabilities, they increase sales conversion rates and customer lifespan.
Section 4: Supporting Sales Division Success – launching and sustaining the application of empathy incorporated into daily routines to achieve compounding benefits. Repeating and reaffirming empathy practices facilitates faster, more sustainable growth.Â
Executive & Team Offers
Sessions for enhancing executives’ external conversations can be arranged with Sophie in person and online, tailored for specific high-level, nuanced partnership discussions.
Manager- and team-focused group discounts for this online course are also available, including private live Office Hours with Sophie.
What You Gain
This comprehensive, in-depth programme enhances your capacity to connect with others and tune into their experiences, becoming better equipped to:
- Recognize empathy’s three parts—THINK, FEEL, and ACT—as steps to prompt incremental integration of empathy skills into your daily routines.
- Understand your prospects’ pain points and challenges to better customize outreach, correspondence, and follow-up.
- Deepen customer relationships to be alert to their changing needs and priorities and able to adjust for new opportunities with updated communications.
- Appreciate team member’s different perspectives and tap into their situations to realize their unique skills and strengths and optimize individual and group results.
- Foster fruitful conversations benefiting from receiving and valuing diverse contributions, clarifying understanding, and validating other’s opinions.
- Make more informed decisions, benefitting from achieving broad participation, transparent data sharing, and facilitating productive debate.
- Take steps to prevent your own reactions and assumptions from hindering comprehension of other’s positions and causing unnecessary conflict.
I'm available LIVE to answer your questions during my free weekly office hours.Â
Start Now! Convert Empathy Skills into Sales
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Selling With Empathy
Connect and Communicate with Empathy. Sell More. Achieve better relationships and conversion rates from this rich course with 17 video lessons. Build your skills and your team’s capabilities progressing through the four sections. Quizzes validate your learning, and exercises and worksheets facilitate practical adoption and reinforce new habits.
ÂŁ227.00 GBP
A. Sophie Wade, MBA
Sophie is Workforce Innovation Specialist and Founder of Future-of-Work consultancy Flexcel Network. She is an international keynote speaker, author, LinkedIn instructor, and Board advisor. Over 630,000 people have taken her LinkedIn courses on: Future-of-Work skills; attracting, engaging and retaining Gen Z; and empathy for sales professionals and HR.
Sophie brings experiences from her work in Asia, Europe, and the US building companies and teams working in strategic development, finance, and venture capital. Sophie’s executive briefings, workshops, and courses enable leaders to scale digitally maturing businesses, bringing a human-centric approach to attract, engage, and retain high-performing, multigenerational, distributed teams.
Sophie’s second book is Empathy Works: The Key to Competitive Advantage in the New Era of Work (2022). She writes The Work In Progress Report and hosts the Transforming Work with Sophie Wade podcast. Sophie studied at Oxford University (BA, MA) and INSEAD (MBA).
Trusted by leaders and companies worldwide.
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